Frequently Asked Questions
Find answers to common questions about ordering, shipping, returns, and more.
Ordering
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You can checkout as a guest or create an account for faster future purchases.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods.
Can I modify or cancel my order?
Please contact us immediately at [email protected] if you need to modify or cancel your order. Once an order has been processed, we may not be able to make changes.
Shipping
How long does shipping take?
Standard shipping takes 5-7 business days, Express shipping takes 2-3 business days, and Priority Overnight delivers the next business day. Processing time is 1-2 business days.
Do you ship internationally?
Currently, we only ship within the United States. We’re working on expanding our shipping options in the future.
How can I track my order?
You’ll receive a tracking number via email once your order ships. You can also track your order by logging into your account.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be unused and in original packaging. See our Shipping & Returns page for details.
How long does it take to get a refund?
Refunds are processed within 5-7 business days after we receive your return. It may take an additional 3-5 days for the refund to appear in your account.
Products
Are your products authentic?
Yes, we only sell 100% authentic products from authorized distributors and manufacturers.
Do you offer warranties?
Many of our products come with manufacturer warranties. Please check individual product pages for warranty information.
Account & Privacy
Do I need an account to shop?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and checkout faster.
Is my information secure?
Yes, we use industry-standard encryption and security measures to protect your personal and payment information. See our Privacy Policy for details.
Still have questions? Contact us and we’ll be happy to help!
